Terms and Conditions

1. Members must be over 16 years of age and live in the UK. 


2. A membership card is issued subject to the member agreeing to the Society's full terms and conditions of Membership.

3. When your membership is accepted £1 is added to your share ledger balance and £1 is then deducted from the first dividend payment you receive.

4. The card remains the property of The Midcounties Co-operative (“the Society”), who may withdraw the card at anytime.

5. The card is valid in outlets operated by the Society and those of other businesses as part of the Affinity Scheme. Details of outlets and businesses included in the scheme can be found within the  full terms and conditions.

6. A share of the profits is currently paid annually. The rate is dependent on the Society’s profits.

7. The card can only be used for the benefit of the member named on the front of the card and when that person has signed the back of the card. You may not transfer any of your rights and duties under this scheme.

8. The card can only be used for purchases by and for the individual member and for his/her immediate, dependant family.

9. The card is not a loyalty card, credit card, payment card or cheque guarantee card.

10. If the card is lost, stolen or damaged, replacement cards are available from The Midcounties Co-operative, Member Service Department, Co-operative House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA; the Membership Hotline on 0800 435902; or via email at: member.communications@midcounties.coop. An administrative charge may apply for replacement cards.

11. We may monitor or record phone calls for security purposes and to improve the quality of our services to you.

12. In the event of a dispute, the Society’s decision on the matter shall be final and binding.

13. If you have any comments on the scheme, please contact the Membership Hotline 0800 435902 or email: member.communications@midcounties.coop

1. Applications for membership

We welcome applications from customers who share our values, live in the UK and who are aged 16 years or over. As a member you are required to hold and retain at least one £1 share fully paid in The Midcounties Co-operative. When your membership is accepted £1 is added to your share ledger balance and £1 is then redeemed from any subsequent share of the profits payment due. We reserve the right to refuse any application for membership.

You can apply on-line at www.midcounties.coop/join-us/,via an application form which you can pick up in store/branch or by calling our Membership Hotline on 0800 435902.

As a member you are able to invest further sums in your Society. You will earn interest on balances over £10 and you are able to invest up to a maximum of £100,000. For more detail, please go to Members' Share Accounts

By agreeing to become a member of the Society you agree to be bound by the Society's Rules, a copy of which can be obtained from the Membership Team using the contact details above.

1.1 Membership card details

As an individual member of The Midcounties Co-operative you will receive a Co-operative Membership card.

1.2 Ownership of the card

The Co-operative Membership card is issued by and remains the property of The Midcounties Co-operative, who may withdraw the card at any time. Your card is evidence of your membership and you may be required to produce this in certain circumstances.

The membership card is not a credit card, cheque guarantee card, debit card or a savings account card.

1.3 Change in Personal details

As a member it is your responsibility to inform us if your details change such as your name or address, should this be the case please contact us via email or post so we can update your details, this will ensure we are able to send you your profits payments and other communications. Please quote your membership card number, or name and postcode to help the call centre advisor to find your record. For a change of name we require documents as proof, such as a marriage certificate or change of name deed to be provided.

1.4 Card Usage

The Co-operative Membership card can only be used for the benefit of the member named on the front of the card and when that person has signed the back of the card.

You may not transfer any of your rights or duties under the scheme.

The card cannot be used by anyone other than the member as evidence of a right to exercise democratic rights save to the extent that this may be permissible under the rules.

1.5 Partner Cards

Partners Cards are available to members and can be requested from Member Services. They can be used by another person living at the same address as the member and will accrue points for the member's account when shopping with us. The member will receive the benefit of these points on their account and have them converted to a Share of the Profits annually, along with any points they have earned themselves.

Restrictions

A Partner card holder is not a member of the society and, as such, they will not be eligible for any of the benefits available to a normal member.

This includes participate in member democratic voting, such as the elections for our Board of Directors.

2. Earning points

To earn points you must present your card at the beginning of a transaction at a participating outlet. If you make purchases online or over the telephone you must quote your card number to earn points.

The following standards apply for points earned per pound spent in participating branches owned by The Midcounties Co-operative.

There is a minimum spend of £1 per transaction before points can be earned.

The Co-operative Food

1 point for every £1
*minimum spend £2

Petrol Stations - Fuel

1 point for every £10 spent

The Co-operative Funeralcare

1 point for every £1 
Awarded only to the "client" (funeral payer)

The Co-operative Travel

1 point for every £2 
Awarded only to the lead name on the booking

The Co-operative Childcare

1 point for every £1

Co-operative Healthcare

1 point for every £1* spent on non-prescription goods
*minimum spend £2

Co-operative Energy

1 point for every £2

The rates displayed in the grid above are the newly revised rates operational from the 24th January 2016.  
For the current rates for earning points please call 0800 435902.

There are a number of exclusions to the above and these can be found at the end of this document.

2.1 Registering points on previous purchases

If you are unable to produce your Co-operative Membership card at the time of purchase you can still register your purchase and claim points using the procedure set out below. This must be done at the outlet where you made your purchase and we will only accept purchases made within the past 28 days:

  • Co-operative Food - Advise the till assistant that you have forgotten your card and a special receipt will be generated with a barcode. Bring the barcode back to the store with your membership card within 14 days to have the points added to your card. Once the transaction has completed it is not possible for the till assistant to select the forgot card option and print the special receipt with barcode. In this case please call the Membership team on 0800 435902 for assistance.
  • Co-operative Funeralcare - If a client is not in possession of a membership number at the time of arrangement the client can ask the Funeral home to contact the help line to obtain and verify the members' details.
  • Co-operative Travel - Within 7 days from financial balance payment
  • The Co-operative Childcare - If a client is not in possession of a membership number at the time of transaction the client can ask the nursery to contact the help line to obtain and verify the members' details.
  • Co-operative Healthcare - Within 28 days of purchase on production of receipt and membership card and speak to a supervisor.

2.2 Affinity Scheme - Points are earned

Notice for Midcounties Members

Independent co-operative businesses

You can earn points at other independent co-operative businesses. These businesses are not part of The Midcounties Co-operative and operate in certain regions of the UK. These businesses will display the membership sticker to identify where you can use your card to earn points.

Independent co-operative businesses that accept our membership card are:

Central England Co-operative

0800 050 1601

Chelmsford Star Co-operative Society Limited

01245 490101

The Co-operative Group

0800 023 4708

The Southern Co-operative

0800 650 124

2.3 Businesses and Products excluded from the scheme

There may be other terms and conditions or product and service exclusions that apply if you use your membership card with the above businesses. You should check with these businesses for full details. The value of the points you earn when you trade with an independent co-operative business will be set by that society, based on its financial performance over their trading year. We will pay you these points through the next available share of the profits payment we make after we have received the cash value for your trade with the independent co-operative business. This payment will show on your statement as 'Affinity partners'.

You will not earn points for purchases at the following Midcounties Co-operative outlets:

  • Post Offices
  • Direct Sales (Co-op Travel website sales)
  • Co-operative Healthcare (where the membership sticker is not shown)

In addition there are a number of products and services that unfortunately we are not able to offer points on. For a full list of products that you can and cannot earn points on please refer to the business specific appendices at the end of this document.

2.4 Earning Points through Member activities

There may be times when you can also earn points for taking part in certain Member activities and events run by The Midcounties Co-operative. This is at the discretion of the society and we will communicate these opportunities at the time of publication of the activity.

2.5 Refund or return of goods

If you purchase goods from us and return them for a refund (or if you cancel/amend a holiday booking) we may remove/amend any points you have earned from your card. This will not apply where this is as a result of a valid complaint.

3. Payment Calculation

At certain points throughout the year, as determined by the board of directors of the society, the points you have earned during the qualifying period will be converted to a cash value at a rate determined by the board. The total cash value of all the points earned is approved by members as a distribution. Vouchers for the cash amount earned in pounds, and redeemable against purchases in Midcounties branches and our affinity partners branches will then be sent to members.

3.1 Affinity Scheme - Payment Calculation

Notice for Midcounties Members

As part of the Affinity Scheme with other independent societies, any points earned within these sites will be declared with their share of the profits once a year and then we will be given the value of the points earned by members through independent societies.

4. Receiving your payment

We will only pay your share of the profits if the value of the points you have earned is greater than the minimum limit for payment, which varies each trading period. If the value of the points you have earned is less than the minimum limit for payment we will roll this amount over as a balance carried forward and add it to the points you earn in the next trading period.

Your share of the profits will be paid to you in whole pounds as vouchers. Any pence amounts will be carried forward and added to the share of the profits payout in the next period.

Please contact the Membership Hotline on 0800 435 902. if you would like to change your method of payment. The choice is between vouchers, charitable donation or share account payment. For further help in understanding these methods of payment email member.communications@midcounties.coop or phone the Membership Hotline on 0800 435 902.

4.1 Charitable donations

If you have instructed us we will pay either 50% or 100% of your share of the profits to your named charity(s) chosen from our published list.

Any Donations to your chosen charities will be your chosen proportion of share of the profits, either 50% or 100%, paid in pounds and pence. These payments will be made directly to each charity by The Midcounties Co-operative.

5. Spending Share of the Profits vouchers

The vouchers can be spent at any Midcounties Co-operative outlet and any independent Co-operative affinity partner outlet. Some societies also allow Share of the Profits vouchers to be exchanged for cash (please call the membership team on 0800 435902 to find out which societies offer this option).

You must present your membership card when you spend your vouchers, and the number on the voucher must be the same as the number on the membership card. We may request proof of ID.

5.1 Lost or Stolen cards or vouchers

If your card is lost, stolen or damaged, replacement cards are available by calling the Membership Hotline on 0800 435 902 or writing to us at:

The Co-operative Membership,
The Midcounties Co-operative,
Co-operative House,
Warwick Technology Park,
Gallows Hill,
Warwick,
CV34 6DA

or via email at member.communications@midcounties.coop. However, an administrative charge may apply for replacement. Production of a replacement card may take up to 14 days.

We will not replace lost or stolen vouchers.

We may give the appropriate authorities any information considered important about the loss or theft of a card or voucher.

5.2 Power of Attorney

If you are no longer able to look after your own affairs you can appoint a power of attorney to operate your card. The power of attorney will be able to request to receive any outstanding share of the profits to be paid to you but they will not have any other power such as voting or participating in any democratic activity.

5.3 Voucher Mailing - Terms and Conditions

Full Terms and Conditions relating to voucher use can be found included in the share of the profits payout mailing that accompanies each voucher mailing.

6.Cancelling your membership

6.1 How to cancel your membership

For information on cancelling your membership please call 0800 435 902. We require any request of cancellation to be made in writing to us at:

The Co-operative Membership,
The Midcounties Co-operative,
Co-operative House,
Warwick Technology Park,
Gallows Hill,
Warwick,
CV34 6DA

6.2 If we cancel your membership

We value your membership. However, as a consumer co-operative, we reserve the right to cancel this membership. This can be done when you have not, within the immediately preceding period of three years either:-

  1. maintained a share account balance in excess of £10.00 throughout that period; or
  2. made purchases from or traded with the Society; or
  3. subscribed to the share capital of or invested with the Society; or
  4. taken part in the business of the Society by having attended a members' group meeting or by voting in the Society's elections;

We will write to you at your last known address and give you two months notice of any intention to cancel, during which time you may provide evidence of purchases or other interaction with us (to be determined by us from time to time) and we will reconsider our decision to cancel.

6.3 Death of a Member

In the event of us being advised of the death of a member, all points will be calculated at the rate of the last share of the profits payment, converted into money and transferred into the deceased's share account and form part of their estate.

6.4 Bankruptcy of a Member

A trustee in the bankruptcy of a member may apply to us for repayment of your share account.

6.5 Repayment of the Share of the Profits

In the event of your membership being cancelled for any reason the points balance will be surrendered and no vouchers issued.

7. Data Privacy

We take great care to protect your personal information. The information that you provide will be used to process your application to become a member of the Society and, if your application is successful, to send information relevant to your membership such as notice of meetings, voting papers for annual elections and share of profits payments and for general membership administration. We'll keep your personal data secure and only use it in accordance with our Privacy Policy.

8.1 Appendix 1 - Exclusions from the Scheme

Midcounties Co-operative Food Stores

Transactions excluded from the Scheme:

  • Cigarettes & Tobacco
  • Baby milk
  • Milk Tokens
  • Stamps
  • National Lottery purchases
  • Gift vouchers
  • Phone cards / top ups
  • In-store concessions
  • Any services provided by a third party company

Co-operative Funeral Services

Transactions excluded from the Scheme:

  • Disbursements on at-need arrangements
  • At-need arrangements paid for by a pre-paid funeral plan

Points are not awarded to the deceased, nor the funeral arranger if they are not paying for the funeral, nor a family member if they are not the "client" (funeral payer).

Co-operative Travel

Transactions excluded from the Scheme:

  • Foreign Currency Exchange (Bureau de Change)

The Co-operative Childcare

Transactions excluded from the Scheme:

  • Childcare Vouchers

Co-operative Healthcare

Transactions excluded from the Scheme:

  • Prescriptions
  • Baby milk
  • Gift vouchers

Co-operative Energy

Transactions excluded from the Scheme:

  • Green Pioneer Prepayment" meter customer payments are excluded (not to be confused with the Co-op Green Pre-payment Tariff launched December 2017 that are included in the scheme)

  • Points are not awarded to members of any other Co-operative Society. To qualify for earning points you must be a member of The Midcounties Co-operative and have your membership card linked to your Co-operative energy account.

  • GB Energy tariffs

Points are not awarded to members of any other Co-operative Society.  To qualify for earning points you must be a member of The Midcounties Co-operative and have your membership card linked to your Co-operative energy account. 

 

Membership Hotline: Free phone 0800 435 902
Lines are open 8.30am-5pm, Monday-Friday.

Calls may be monitored for quality standard purposes.